SMTP: Unable to receive Notification Email.

O remente do meu jottform é o meu dominio, porem nos enviados do meu dominio nao esta aprecendo os formularios sendo enviados, os email nao estao chegando no email e outros tipos de email normais chegam.

Hi easytermobrasil,

Thanks for reaching out to Jotform Support. Unfortunately, our Portuguese Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Portuguese, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

Now, coming back to your question, I am sorry you are having trouble with this. Keep in mind that since you are using your SMTP as the Sender Email, the Notification Emails will be sent from your SMTP server. If you are not receiving Notification Emails, you will need to reach out to your SMTP provider and have them check if there is anything on the account that is restricting the Notification Emails.

In addition, you can also try switching back to noreply@jotform.com as the Sender email, and then give it a try to see if the Notification Email arrives.

That's it. Reach out again if you have any other questions.

Boa tarde, os emails do remente do jotform, estao chegando, os do me dominio nao estao ainda.



Hi easytermobrasil,

Thanks for getting back to us. As my colleague has said, when sending an email notification via SMTP, it is not being sent from our server but from the SMTP server. We suggest that you contact your email service provider and ask them to accept emails from Jotform, regardless of the IP address being used. This ensures that all legitimate emails coming from Jotform will be recognized and accepted by your email service provider. We also have a guide about Whitelisting Jotform IP Addresses and Domains that you can check out.

Give it a try and let us know if you need any other help.

Entrei em contatos com eles e a resposta foi a seguinte"Precisa entender porque os emails não estão sendo enviados por lá. Perguntar se é necessária alguma configuração extra aqui no servidor ou algo assim. Os IPs que informaram já foram adicionados na lista de permissão"

Hi easytermobrasil,

Thanks for getting back to us. Since your SMTP confirmed that all configuration on your account is correct. Can you try deleting the Notification Email, and then add it again? Most of the time, this solves this type of issue. Let me show you how:

1. In Form Builder, in the orange navigation bar at the top of the page, click on Settings.

2. In the menu on the left side of the page, click on Emails.

3. On the right side of the Notification field, click on the Trash Can icon, and delete the existing Notification Email.

Now that we've removed the old Notification Email, we'll just add a new one. Let's do it: 

1. While you're still under the Emails tab on the left side of the page in Form Builder, click on Add Email.

2. Next, select Notification Email.

3. Click on the Recipients tab and enter your email address in the Recipient Email field.

4. Now, just click on Save and you're done.

Now, you'll get a Notification Email every time a user fills out your form.

Give it a try and let us know if you need any help.

Isto ja esta ativado no meu, o email esta voltando, nao esta enviando

Hi easytermobrasil,

Thanks for using Jotform. As discussed in our chat, I have created a ticket and escalated it to our Developer team.

Although we don't know exactly when the issue will be fixed, we’ll circle back to this thread when we have an update.

Thanks for your patience and understanding, we appreciate it.

Hi easytermobrasil,

Thanks for reaching out to us for help. We have just heard from our developers, and they stated the issue might be related to SMTP server limitation/rate limit. Also, please note that outbound email filters might be blocking the transportation of the emails.

Can you please check your SMTP server limitations and email filters? If you run into the same issue again, can you please provide us with the SMTP logs related to unsent emails?

Once we hear back from you, we'll be able to move forward with a solution.

Sobre a alteracao(cosultando meu provedor)

"Sobre as limitações de SMTP eles precisam ser mais específicos. Como o servidor é um VPS, tudo pode ser alterado, o cliente tem acesso root/administrador pra isso. Caso seja necessária alguma alteração no protocolo de conexão SMTP, algo assim, eles precisam informar para que seja possível a configuração".

e sobre os emails : as configuracoes estao assim.

Hi easytermobrasil,

Thanks for getting back to us and providing more details. I will forward this to our developers for further checking. As soon as we hear back from them, we will get back to you on this thread.

In the meantime, let us know if you have any other questions.

Hi easytermobrasil,

Our developers stated that your emails might be rejected by your server. Can you please share the inbound and outbound emails that were relayed from our server to your SMTP server, so we can further investigate the issue?

As soon as we hear back from you, we can move forward with a solution.