Remove Captcha

Beste,

graag wil ik voor onze gebruikers van SwapBox, de Captcha uit hebben. Dit kost ons nu enorm veel tijd om bij elke inzending met Captcha te gaan spelen.

Kunt u ervoor zorgen dat dit onmiddellijk uitgezet gaat worden?

alvast dank,

With reusable regards,

Andras Ignacz

Operationeel Manager SwapBox

+31 6 21807018

andras.ignacz@swap-box.com

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Hi mlast,

Thanks for reaching out to Jotform Support. Our Dutch Support agents are busy helping other Jotform users right now, so I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Dutch, let us know and we can have them do that. But, it might take a while until they're available again.

Now, coming back to your question. The one you are referring to is the Anti-Spam Captcha, this Captcha is automatically activated when a system detects unusual activity on the form from the exact IPs. If users are on a shared IP address, that is a possible reason for this to come up. Note that once we whitelist your account, the form can no longer show the captcha if there's an actual spam attack.

Let us know if you wish to proceed.

Pls turn it off, we are fine with that risk.

thanks for your prompt answer.

Hi mlast, 

I've gone ahead and whitelisted your account. Please test it again and let us know if the issue persists.

Keep us updated and let us know if you need any more help.