AI Agent: Agent is not providing accurate replies

Hi
I uploaded a text file containing a short list of books. When I test whether there is a book that talks about a certain topic ("hospice"), which is in the list, the Assistant keeps repeating that it is not in the catalog. The text file is structured and divided coherently, it contains only 3 book titles (as an initial test) divided into author, title, info, url and description. Same problem adding the books using a direct link to their web-page. Really exhausted.

Hi russiacristiana,

Thanks for reaching out to Jotform Support. In order to thoroughly troubleshoot the issue you're experiencing, our team would like to clone your AI agent along with its associated knowledge base. By replicating your environment, we can more accurately diagnose the problem and work on a tailored solution. Rest assured that all data will be handled securely and used solely for troubleshooting purposes in line with our strict privacy and security policies. Once the issue is resolved, the cloned AI agent and all associated data will be deleted.

Can you confirm that we have your permission to go ahead with this process?

If you have any questions or concerns, we’re here to help.

Yes, let's go ahead as you want!
thx

Hi russiacristiana,

I cloned and tested your AI Agent and had the same issue, so I created a ticket and escalated this to our Developers. Although we don't know exactly when it'll be fixed, we’ll circle back to this thread when we have an update.

Thanks for your patience and understanding, we appreciate it.

A month has passed: is there any news? Because the assistant as it is continues to have hallucinations.

Hi russiacristiana,

There haven’t been any updates yet. I know that it’s taking some time to resolve. I’ve marked this as a Priority and reached out to our Developers again. We’ll let you know as soon as there’s an update.

We appreciate your patience while we work on a solution.