I can't log into my account

I need to access the account urgently and the system is blocked for many attempts to login in

The password I am sure was correct but the system said was wrong and blocked the account for few hours but as I said I need data urgently

The reset password (always worked) does not work

Thanks for supporting me

Mario

Hi Mario,

Thanks for reaching out to Jotform Support. After checking, it appears that you're under a Guest account. Note that guest accounts are temporary accounts with one-time login only. You can use the same email address from your Guest account to create a Starter account using this link. But if you're referring to a different account, please provide us the email address or username associated with it so we can check it.

Let us know if you have any other questions.

Hi the issue is that we have a GOLD account under my email Mario.mauri@m4h.it with several modules.
I need to access
The account name is mediaforhealth.
The issue started today when the login fail saying that the password was wrong.
I reset the password and now I can enter but the account is empty ….
Please I need support because I have module with clients details for booking flight tickets.
Thanks
Mario Mauri
+39 349 00 26 222
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Actually now I can not access it anymore
It say password incorrect but it is not
I do not want to reset it before we do not understand the issue
Please let me know
Thanks for your support
Mario

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Hi Mario,

The username mediaforhealth is associated with the email address ma**o.m**ri@vi**ct**.i*. Please log in on this link by entering the username mediaforhealth or the email address I've mentioned.

Let us know if there’s anything else we can do for you

Thanks a lot!!!!!
It is ok now
Thanks….
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