We're unable to login to our account.

Buongiorno,

Non riesco più ad accedere all'account, ci dice che la password è errata.

Account: marco.bruni@telonitravel.com

Anche se reietto la password non ci arriva la mail con il link

Rimango a disposizione

Saluti

Hi Claudio,

Thanks for reaching out to Jotform Support. Unfortunately, our Italian Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Italian, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

Now, let me help you with your question. I'm unable to find any account associated with this email address:  marco.bruni@telonitravel.com. I checked your email address:claudio.parini@telonitravel.com and it appears that this email is associated with a guest account. Please keep in mind that the Guest account is a one-time login feature. It does not allow you to change your password or email address. You can create a new starter account here with the same email address. If you're not referring to this account, can you please share your email address or username so we can take a look at it?

After we hear back from you, we’ll have a better idea of what’s going on and how to help.

Buongiorno,

La ringrazio per la risposta. Io in genere accedo sempre con l'indirizzo marco.bruni@telonitravel.com ed inserisco la password. All'interno dell'account abbiamo anche un modello salvato con molte risposte.

Sono riuscito ad accedere anche il 10 agosto, ma non so perchè ora mi da questo tipo di problema.

Rimango in attesa di riscontro

Saluti

Hi Claudio,

Can you try to check if the email is correct? I'm unable to find any accounts. While we're sympathetic to your situation, we hope that you can appreciate that we have to be careful about giving people who are not in our system as registered customers/users access to existing accounts. This is especially the case if the data they would be given access to is highly sensitive, such as PHI.

For us to verify that this is your account, could you please provide us with the information below that you used when signing up for your subscription:

• The date you created the account:
• The number of forms and submissions in the account:
• The type of Credit Card used while upgrading the account:
• The last four digits of the Credit Card:
• The expiration date on the Credit Card:
• Amount of the last charge:
• Date of the last charge:

Once we hear back from you, we'll be able to move forward and help you get back into your account.

Si tratta di un account aperto anni fa, non credo ci sia la carta di credito caricata. Possibile che sia un account gratuito?

Buongiorno Claudio,

Ho controllato anche il l'indirizzo email marco.bruni@telonitravel.com nel nostro sistema e non ho potuto trovare un account associato a questa email. Se all'interno dell'account ha un modulo, le chiedo gentilmente di condividere con noi l'URL del modulo e proveremo a identificare il suo account partendo dal modulo.

Restiamo a sua disposizione per ulteriori chiarimenti.

Buongiorno,

Certamente, questo è il link del modulo https://form.jotform.com/211652522885054

Rimango in attesa di riscontro

Saluti

Hi Claudio,

The form you shared is associated with another email address i**o@**l**i**a**l.com. If you can recognize this email address you can log into your account using this email address, or you can reset your account password. Resetting your Jotform account password is easy to do. Let me walk you through it:

1. Go to the Jotform Main Page and click on Login.

2. On the login screen, click on Forgot Password.

3. Enter your email address and then click on Send Reset Instructions.

4. You'll get an email with instructions about how to reset your password. In the email, click on Reset Password.

5. Enter your new password, enter it again to verify it, and then click on Create a New Password.

There you go. Your new password is now set, and you can use it to log into your Jotform account.

Reach out again if you need any other help.

Perfetto, sono riuscito a resettare la password.

Grazie mille

Saluti

Claudio