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Diego BosioDomanda del 17 marzo 2024 alle ore 07:04
Buongiorno,
Ho usato questa Vs piattaforma per iscrivere le mie figlie alle olimpiadi della scuola primaria Pisacane/Poerio del giorno 21 Aprile 2024.
Vorrei richiedere l'annullamento dell' iscrizione e relativo rimborso per Nicole Bosio classe 3 B.
Attendo Cs cortese riscontro.
Grazie
Diego Bosio
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Lorelie Jotform SupportRisposta del 17 marzo 2024 alle ore 09:18
Hi {username},
Thanks for reaching out to Jotform Support. Unfortunately, our Italian Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Italian, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.
Now, let me help you with your question. To confirm, are you referring to the form that you've filled out and submitted to make a registration for school? If so, you will need to reach out to the form owner by replying directly to the confirmation email that you received when you submitted the form.
But, if you are referring to your account subscription, you can cancel your subscription in your account settings. Let me show you how:
1. On your My Forms page, hover your mouse over your avatar in the top-right corner and click on Settings.
2. Under the Billing tab, click on Change Plan.
3. Click on the Downgrade button to switch to the Starter (Free) Plan.
4. There will be a pop-up window with some extra information about the downgrade. Please follow those instructions to continue with canceling your plan.
Please also check out our guide about How to Cancel your Subscription. Once canceled, just reply to this thread using your account that has a subscription or create a forum thread from the Contact Us page for the refund request
Let us know if you need any more help.