URGENT: Capacité dépassée, mais mon compte est vide

Bonjour,

je ne peux plus utiliser mes formulaires, Un message d'erreur de capacité dépassée d'affiche, pourtant j'ai supprimé toutes les données et suis à 0kb.

Merci de bien vouloir faire le nécessaire rapidement, j'en ai besoin ce soir.

Merci d'avance.

Fabrice Montandon

compte: informatique@mjsr.ch

Hi Fabrice,

Thanks for reaching out to Jotform Support. Our French Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in your language, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

Let me get back to your question. I opened your form and tested it to see if I could replicate the issue, but everything was working properly. Check out the screencast below to see my results:

Our system shows that you have used 0.00 B / 100.00 MB. You should start receiving new submissions. However, I have gone ahead and cleared your form cache. It is a good practice to delete the cache, so data are refreshed to avoid this type of issue in the future. You can do it easily. Let me show you how:

1. Hover on your Avatar.
2. Click on Settings.

3. Scroll down and click on Clear cache option.

Can you try it again and see how it goes? If you run into the same issue again, let us know, and we'll do some more testing to see what's going on. 

Give it a try and let us know how it goes.