Massage Therapy Client Intake Form FAQs
1) What should a massage client intake form include?
A massage therapy client intake form should collect all relevant information about the client, like their name, contact information, health conditions, the purpose of their visit, and the type of massage they want.
The form should give the client an opportunity to indicate whether they have received massage therapy before and if they have any allergies to certain oils or lotions. An intake form should also include fields for collecting any other relevant information, such as whether the client is pregnant or has recently had surgery.
Once a massage therapy client has provided all of this information, the massage therapist will be able to tailor the session to the individual client’s needs and ensure a safe and enjoyable experience.
2) What should you ask the client before starting the massage?
Before starting a massage, ask the client about their health history and current condition. Asking these questions will help you determine if they’re a good candidate for massage and whether there are any contraindications that you need to be aware of. Here are some common questions to ask:
- Are you currently experiencing any pain or discomfort?
- Do you have any chronic illnesses or conditions?
- Are you pregnant or nursing?
- Do you have any allergies?
- What type of massage do you prefer?
- What are your expectations for this session?
By asking these questions, you can better understand the client’s needs and tailor the massage to their specific preferences and situation.
3) What questions should you ask a client after a massage?
Asking about a customer’s experience after the massage is a great way to make improvements, educate the customer, and ensure they keep coming back. You might ask these questions:
- How was the massage?
- Was it what you were expecting?
- Did the therapist go easy on you or use a lot of pressure?
- Did any areas feel painful after the massage?
- Would you recommend us to your friends and family?
- How was your overall experience with the massage therapist?
- Was the therapist professional and courteous?
- Did the therapist make you feel comfortable?
- Did the therapist answer any questions you had about the massage or the process?
- Would you like to book another appointment with this therapist?
4) Should massage therapy intake forms be HIPAA-friendly?
Massage therapy intake forms should definitely be in line with HIPAA standards to protect your client’s personal information.
HIPAA-friendly forms are fully encrypted to ensure that no one accesses or shares protected health information inappropriately. Protecting client privacy and keeping their information confidential ensures a safe and positive experience for both the client and the therapist.
5) Should you use digital or physical intake forms?
There’s no definitive answer when it comes to using digital or physical massage intake forms. However, there are some pros and cons to consider when making this decision.
Physical massage intake forms have the advantage of being tangible. Clients can fill them out offline and bring them into the clinic or office, which can be helpful if the client isn’t comfortable with digital tools.
On the other hand, digital massage intake forms are easier to share and access. You can email them to clients and access them online from any device. They’re especially helpful for collecting a lot of information and for expediting the intake process when clients arrive at the clinic.
