What kind of questions can be asked in customer complaint form?

Some popular questions to ask in your customer complaint form are: What type of complaint are you filing? When and where did this incident or transaction take place? Is this the first time this type of incident has occurred? Did you speak with a team member directly about this issue? If so, what was their name? How would you like to be contacted about this issue going forward?

What are the benefits of using customer complaint form?

Customer complaint forms are beneficial for companies and businesses that value customer feedback and use it to make improvements to their products or operations. By receiving customer complaints, you’re letting your audience know that you care about them and their concerns. Not only does this bolster your reputation as a business, but it also gives you the insights you need to make thoughtful decisions and improvements to your business practices, employee standards, company policies, and more.

What are the types of customer complaints?

There are many different types of customer complaints as they vary depending on industry, job type, and business location. Some common complaints are poor customer service, poor product quality, long wait times, and incomplete deliveries.

Customer Complaint Form Template

About this template

A customer complaint form is a questionnaire that is used to gather details about a customer’s complaint against a certain situation. Whether you work for a company or own a business, use this free Customer Complaint Form template and assess what is working and what is not working in your business. Just customize the form to match how you want it to look, share it with a link, or have customers fill it out on your company’s website. You can even use Jotform’s Mobile Forms app to capture the information you need — even when you’re out and about!

Our Complaint Form template makes it easy to gather customer feedback and keep your business running smoothly. You can embed the form on your website, download responses in PDFs, and even hand out your business card with it. If you’d like to collect information from your other accounts, do it automatically with our 100+ integrations — including Google Sheets, Google Drive, Dropbox and more! If customer satisfaction is important for your business, you need a free Customer Complaint Form by Jotform.

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