Editing Unique ID widget returns blanks screen

Please see what happens when you click to edit the Unique ID widget - it blanks the screen.

I have tested in Chrome, Edge and Firefox and all reproduce the same problem.

I have the Unique ID widget on multiple forms and it occurs on each one.

https://www.jotform.com/build/250782193022048

Hi charitychallenge,

Thanks for reaching out to Jotform Support. Let me help you with that:

It seems the Unique ID widget is causing a blank screen when you try to edit it across multiple browsers. This is unusual behavior as the widget normally allows you to configure settings like prefix, number of digits, and current index without issues.

Here’s what you can do to troubleshoot:

1. Clear your browser cache and try again to rule out any caching issues.
2. Try disabling any browser extensions that might interfere with the form builder.
3. Check if the issue persists on a different network or device to rule out local environment problems.

If the problem continues, it may be related to a bug or a conflict in your forms. Unfortunately, editing the Unique ID widget should not blank the screen, so this behavior is unexpected.

Please ensure your forms and widgets are updated to the latest version, and consider temporarily removing and re-adding the Unique ID widget to see if that resolves the issue.

Give it a try and let us know how it goes.

Thanks - to rule out your points:

I installed Firefox from scratch.

I also cleared Jotform cache.

I tested with the simplest of forms (with a single field - Unique ID widget) - I sent you the URL.

I still have the problem.

Did you test by clicking on the field? If you don't have the issue, then I'd be very confused. If you do have the problem, please confirm by add the Unique ID to your own form and then click on it to edit.

Keen for you to please test.

Hi charitychallenge,

A member of our Support Team has taken over this thread and will assist you further.

Let us know if you have any other questions.

Hi charitychallenge,

I tested your form and had the same issue, so I created a ticket and escalated this to our Developers. Although we don't know exactly when it'll be fixed, we’ll circle back to this thread when we have an update.

Thanks for your patience and understanding, we appreciate it.

Thank you - that is a big problem because I cannot reset invoice numbers on live registration forms.

Kindly ensure this is a high priority investigation.

Hi charitychallenge,

Our colleague has already escalated this thread to our Developer Team. We will be sure to reach out to you via this thread once we get an update from them. I’ve created a new thread for your other question to make things easier to follow, and someone from the Support Team will help you with it here.

Let us know if there’s anything else we can help you with.

Thanks - I can see another person has the same issue in the last few hours - watch the video they uploaded and you will see the same issue toward the end of the video:

https://www.jotform.com/answers/29955181-also-i-need-your-assistance-to-generate-a-dynamic-qr-code-from-the-data-from-the-uniq-id-which-is-not-working-in-the-form-link-mentioned-below

I'm assuming more people will start reporting this problem to you soon.

Hi,

We have heard back from our developers that the issue is fixed. Can you try again to see if this issue can be replicated in your end?

Reach out again if there's anything else we can do for you.

Hi charitychallenge,

Our Developers are working on this as fast as they can. As soon as we have an update, we'll let you know.

Thanks for your patience, we appreciate it.

Thank you - the problem is fixed! Appreciate the speed of fix!