Although VKids Trend began as a small, education-focused team in Malaysia, the company quickly found momentum. Its mission was to empower mothers and women to build flexible income by promoting VSchool Trend — one of the country’s leading online learning programs — while backing them with training, onboarding systems, and AI support, so they could start confidently, even with no tech or sales background.
When automation engineer and team leader Sean Looi looked at how the operation was growing, he saw a familiar pattern in this early stage: Leads were assigned by hand, trial accounts were created via spreadsheets, and follow-ups depended on whoever had time to type out the next email. The approach worked when the community was only a few hundred people, but it couldn’t keep pace with an expanding network spread across regions and time zones.
Jotform gives us one tool we can trust for almost anything we build.
Sean Looi, Automation Engineer and Team Leader
Case study results at a glance
Forms
73
Submissions
590
Agent Conversations
47
Sean implemented Jotform as the backbone of VKids Trend’s lead distribution and onboarding — not as a single form, but as one connected flow. Prefilled forms capture campaign context; hidden fields preserve routing information; and conditional logic sends each new lead to the right adviser automatically. The moment someone submits a form, the workflow triggers trial account creation and moves them into the proper follow-up path without extra typing or copy and paste.
Using Jotform PDF Editor, the team also generates branded, autofilled student login credentials and emails them instantly, turning what used to be a manual handoff into a seamless first experience.
It’s flexible enough for different projects, but strong enough to handle scale.
Sean Looi, Automation Engineer and Team Leader
The company’s adoption of Jotform goes beyond forms. VKids Trend now relies on two Jotform AI Agents, trained on a large internal knowledge base, to answer frequently asked questions and guide new partners through early steps of the program. That self-serve layer has already handled dozens of conversations, reducing interruptions for the core team so they can focus on coaching and growth.
The impact shows up in everyday operations. What once took a day — checking where a lead came from, deciding who should own it, drafting emails, or provisioning access — now takes just minutes, and with fewer errors. Admin work has dropped by roughly 90 percent, and the team no longer needs a large technical staff to keep systems running. When a campaign changes or a new territory opens, team members just update the logic and keep things moving. Since 2018, those improvements have helped VKids Trend grow from roughly 300 to over 3,000 active partners without sacrificing consistency.
Under the hood, VKids Trend now runs 73 forms supporting lead capture, onboarding, and partner workflows. Those forms have generated thousands of views and hundreds of submissions, with PDF-based credentials and notifications firing automatically so no one waits on a manual step. It’s a simple idea executed thoroughly: Design the ideal process first, then let automation do the heavy lifting.
Whatever process we imagine, Jotform adapts to it and just works.
Sean Looi, Automation Engineer and Team Leader
When asked what he’d tell other teams considering Jotform, Sean doesn’t hesitate. He says not to automate a broken process — streamline it first, then use Jotform’s toolkit to scale it. And always run a quick test before you go live, because the distance between a functional form and a phenomenal workflow is often just one dry run.
For VKids Trend, that philosophy has become a quiet competitive advantage. With Jotform handling the flow from first click to first login — and AI Agents taking care of common questions — the company can concentrate on what matters most: helping thousands of new edupreneurs start strong.
If you’re an agency, consultant, or freelancer inspired by VKids Trend’s journey, you can also grow with the Jotform Agency Partner Program: earn 30 percent lifetime commissions, track referrals and payouts in a dedicated dashboard, and choose the referral path that fits your client.
There’s self-serve options on all plans and an easy handoff of Enterprise leads to the Jotform sales team. Partners also get co-marketing opportunities, such as blog features, newsletters, and webinars. They enjoy priority support, not to mention an expanding resource hub with sales kits, templates, product guides, and onboarding materials — in short, everything you need to scale client work without adding headcount.
To transform your business — and your results — leave the stress behind and embrace seamless automation with Jotform today!
Send Comment: