Growing multi-specialty healthcare provider Vista Healthcare was ready to scale its operations, but paper forms were holding it back. Jotform Enterprise empowered the practice to manage more patients with less administrative burden by digitizing patient intake and clinical documentation.
Vista Healthcare offers a range of services, from pain management to neurology to chiropractic care. It needed a customizable software platform with HIPAA-friendly features that integrated with its existing technology infrastructure. With Jotform Enterprise, the provider transformed its time-consuming, paper-based workflows into efficient digital processes, improving the patient experience and its overall efficiency.
“Jotform Enterprise has allowed us to diversify and have a multi-specialty approach to patient care, all from one platform, which has been great for patients,” says Camille Campbell, Operations Director for Vista Healthcare.
A growing patient base requires digital transformation
Before Jotform Enterprise, Vista Healthcare relied on paper forms to check patients in for appointments, obtain consent for treatment, and perform other data-collection tasks. As the organization expanded its services to include offerings like neurology and chiropractic care, though, it started seeing more patients.
Its existing electronic health record (EHR) vendor wasn’t able to customize intake paperwork by appointment type to reflect the expanded services, which created a significant administrative burden for staff. Team members would have to print all the appropriate forms for each appointment for patients to fill out upon arrival, and then manually scan or enter the form data into the EHR system.
To meet the demands of a high-volume, multi-specialty practice, Vista Healthcare needed a solution to digitize patient intake, create different workflows for different appointment types, integrate with its existing tools, and ensure compliance with privacy regulations.
Jotform Enterprise has allowed us to diversify and have a multi-specialty approach to patient care all from one platform, which has been great for patients.
Camille Campbell, Operations Director, Vista Healthcare
HIPAA-friendly, AI-assisted automation
Jotform Enterprise was recommended to Vista Healthcare by its AI vendor, Shift Health. Jotform’s API was a key differentiator because it enables seamless integration with Shift Health’s AI technology.
“The open API sold us on Jotform Enterprise,” says Kylie Money, EHR specialist for Vista Healthcare. “It allows us to have a higher usability with the platform.”
Using webhooks integrations, Vista Healthcare combined the power of Jotform Enterprise, Shift Health, and the practice’s electronic health record (EHR) system to create automated workflows, which have improved both the patient experience and operational efficiency.
Jotform Enterprise provides the point of entry for patients. It replaces paper forms and allows patients to check in to appointments and complete all the necessary paperwork — including HIPAA forms — remotely, reducing wait times in the office. Through the webhooks integration, Shift Health’s AI technology automatically processes form submissions and populates the data into fields directly in the EHR system.
The open API sold us on Jotform Enterprise.
Kylie Money, EHR Specialist, Vista Healthcare
For example, Vista Healthcare created a pain follow-up form for patients who have had appointments with the practice’s pain specialists, which it uses hundreds of times a day. The Shift Health AI bot pulls reports of patients who have seen a pain specialist from the EHR system. The report is sent via Secure File Transfer Protocol (SFTP) to the practice’s patient interaction platform, which texts a secure link to the pain follow-up form to the patient — all automatically.
A prescription for efficiency
With Jotform Enterprise, Vista Healthcare’s operational efficiency has surged, allowing it to manage a higher volume of patients.
“We were able to reduce the number of medical assistants needed for charting since we were getting information ahead of time and auto-populating that into the chart,” says Money, “which reduces the overall workload for the staff.” Transitioning to digital forms also produced notable cost savings on paper and ink.
Jotform Enterprise also provides features like conditional logic and prefill tools to improve the patient experience. With conditional logic, patients see only the form questions that are relevant to them based on their previous answers. Jotform Prefill auto-populates patient information from existing records, making it easier to complete forms.
Jotform Enterprise’s HIPAA compliance features allow Vista Healthcare to keep sensitive patient information secure. And automatically populating data directly into the EHR system reduces the potential for error inherent in manual, paper-based data entry methods, so records are more accurate.
Vista Healthcare’s commitment to innovation and efficiency continues to shape its approach to patient services and its mission to provide whole-person care under one roof. Learn more about Jotform Enterprise for healthcare to see how your practice can scale patient intake services too.
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