Export data not working

Olá,

Fiz uma solicitação de exportação de dados no dia 8 de junho, e o status da exportação está a uns 4 dias do mesmo jeito.

Já tentei anteriormente e o processo acaba não sendo concluído, até abrir um chamado um tempo atrás a respeito.

Estou sendo questionada pela equipe de segurança da informação, pois se eu não consegui fazer a exportação teremos um problema interno.

Hi karlene.silva,

Thanks for reaching out to Jotform Support. Our Portuguese Support is currently unavailable; however, I will gladly assist you in English using a translation tool. If you prefer to receive assistance in your native language, please let us know, and we will forward your ticket to our Portuguese Support Team.

I'm sorry you are having issues with the Export Data feature. The time it takes will depend on the total size of your data. If you have a lot of forms, uploaded files, and submission data, give it time to finish. To verify, are you downloading all of your forms, submission data, and uploaded files in a single request? Could you try exporting your data with just one of the options selected and see if it the issue persists?

If that’s not exactly what you’re looking for, can you explain a bit more so I can help you better? 

Give it a try, and let us know how it goes.