Porque não consigo mais acessar meus formulários para ver a resposta dos meus clientes

  • dianebonatto
    Perguntado em 14 de junho de 2023 às 16:35


  • James Customer Success Manager
    Respondido em 14 de junho de 2023 às 17:32

    Hi Diane,

    Thanks for reaching out to Jotform Support. Unfortunately, our Portuguese Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Portuguese, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

    Now, let me help you with your question. I reviewed your account and I can see that your form is currently in the Trash Bin. You may have deleted it at some point but it is still available to be recovered. Let me show you how:

    1. Once you are logged in scroll down to the bottom of the page and click Trash. Porque não consigo mais acessar meus formulários para ver a resposta dos meus clientes Image 1 Screenshot 30
    2. Hover over your form and click Restore showing on the right side of the page. Porque não consigo mais acessar meus formulários para ver a resposta dos meus clientes Image 2 Screenshot 41

    Once the form is restored, you can delete submissions to free up some of your upload storage.

    Give it a try and let us know if you need any other help.