Minha conta foi suspensa

Estou tentando atualizar o pagamento, mais não consigo nem entrar

Hi Leticia,

Thanks for reaching out to Jotform Support. Our Portuguese Support agents are busy helping other Jotform users right now, so I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Portuguese, let us know and we can have them do that. But, it might take a while until they're available again.

Now, coming back to your question, I've gone ahead and reached out to our relevant team to check on your account. We’ll get back to you as soon as we get an update from them.

Estou com urgência nesse caso.

Hi Leticia,

I've gone ahead and reached out to our relevant team about this. We’ll get back to you as soon as we get an update from them.

Hi Leticia,

I heard back from our relevant team. We noticed that a dispute has been filed on your account. It’s our policy that any account with an active dispute is automatically suspended, which limits access to your account and any associated data, and it can take several weeks or even months to resolve through standard channels.

If you need access to your account and data sooner or need a refund, canceling the dispute will allow us to reactivate your account quickly and issue any eligible refunds directly. To move forward with the reactivation and refund, we’ll just need you to send us proof of the dispute cancellation. Let me show you how to post a screenshot to our Help Center:

1. On the Help Center page, scroll down to the Your Answer section and click on the Image icon.

2. Drag and drop your image into the Upload box, or click on it and select your file.

3. Then, click on the Add button in the bottom-right corner of the window.

4. To resize it, click on your screenshot and then click on one of the boxes in the corners, and drag it inward.

5. Once you're finished, click on the Post Answer button at the bottom right of the Your Answer section.

That's it. Once we hear back from you, we'll be able to help you with this.