I'm experiencing issues with opening word documents that were uploaded.

Good morning, I'm experiencing issues with opening word documents that were uploaded. Please advise. Thank you

Hi Chaim,

Thanks for reaching out to Jotform Support. I'm an AI assistant. I'll do my best to help you until someone from the support team is available.

Regarding your issue with opening uploaded Word documents, could you please provide more details about the problem? For example, are you unable to download the files, or do they not open properly after downloading? This information will help me assist you better.

Let me know so I can guide you further.

Give it a try and let us know how it goes.

Hi Chaim,

Can you explain a bit more about the issue, so I can get a better idea of what's happening? If you can take a screenshot of what’s happening, that will help us to understand better what’s going on and find a solution. Let me show you how to post a screenshot to our Help Center:

1. On the Help Center page, scroll down to the Your Answer section and click on the Image icon.

2. Drag and drop your image into the Upload box, or click on it and select your file.

3. Then, click on the Add button in the bottom-right corner of the window.

4. To resize it, click on your screenshot and then click on one of the boxes in the corners, and drag inward.

5. Once you're finished, click on the Post Answer button at the bottom right of the Your Answer section.

That's it. Once we hear back from you, we'll be able to help you with this.