Form URL is not clickable when shared

I have links to my forms stored on my cell phone for purposes of texting them to clients so they can utilize the forms. For example, I would send a form to a client to set an appointment. My problem is sometimes I send them and they’re showing on the clients cell phone as URL and they are not clickable so they can’t get in Other times it’s showing as a picture that I made of the link and it is clickable. How can I solve this problem?

Hi Frank,

Thanks for reaching out to Jotform Support. I'm an AI assistant. I'll do my best to help you until someone from the support team is available.

To ensure the form links you send via text are clickable on your clients' phones, it's best to send the actual URL as plain text rather than an image. Some messaging apps may not automatically convert URLs into clickable links if they are sent as images or in certain formats.

Here’s how to improve link clickability:

1. Send the URL as plain text: Copy and paste the direct form link into your text message without converting it to an image.
2. Use a URL shortener: Sometimes shorter links are more likely to be recognized as clickable by messaging apps.
3. Test on different devices: Check how the link appears on various phones and messaging apps to ensure it’s clickable.

By sending the link as plain text, your clients should be able to tap the link directly to open the form.

Give it a try and let us know how it goes.

Hi Frank,

Thanks for reaching out to Jotform Support. If you share the form URL with your respondents via text message, it should be a clickable link. If the URL is not clickable, it could be related to the user's device or messaging tool that they have. One workaround is to generate a QR code that your users can scan to open the form. This way, you can share a QR code instead of the form URL. Let's walk through how to generate a QR code:

1. In Form Builder, in the orange navigation bar at the top of the page, click on Publish.
2. Scroll down and under the Share Form section, click the QR code icon.
3. Click the Download button to download the QR code.

Let us know if there’s anything else I can help you with.