Google Pay payment method keeps hanging upon submitting the form

  • FunItineraries
    Asked on February 17, 2025 at 4:11 PM

    When I try to use google pay it hangs. The same might be true of Apple pay but I dont have a browser that uses it.


    We're using square for payments. Can you please help me understand what's wrong?


    Please reply to: contact@adhaus.com

  • Joeni JotForm Support
    Replied on February 17, 2025 at 5:11 PM

    Hi FunItineraries,

    Thanks for reaching out to Jotform Support. I checked your form and can see that the Stripe Integration is properly configured. I cloned your form to see if I could replicate the issue, and I ran with the same issue. Take a look at the screencast below:

    Google Pay payment method keeps hanging upon submitting the form Image 1 Screenshot 30 I've gone and cleared your form caches. Can you try reconnecting your Stripe Integration to see if it makes any difference? Let me show you how:

    1. In Form Builder, click on the Wand icon of the Payment Field and hover your mouse over to the Gear icon in the upper right corner of the Payment Settings window.
    2. Click on the Dropdown Arrow under the Stripe Integration and select the Re-connect button.
    3. Connect your Stripe Account again and click on the Continue button.

    Google Pay payment method keeps hanging upon submitting the form Image 2 Screenshot 41 If the same thing happens again, could you try to submit your form using a different browser, either incognito tab or private mode to see if it makes any difference?

    Give it a try and let us know how it goes.

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