QR Code is showing the incorrect form

  • susanduff
    Asked on February 17, 2025 at 12:26 PM

    When I published this form, it had a simple logo on it. I changed the logo to a different graphic. The link shows the correct logo on form; QR code shows old logo before I updated it. How do I get them to match the new graphic (with my picture in it?) I have removed and re-uploaded the form 2x. thank you for your help! My advertising has not yet gone out for this, so if the only way to fix it is to generate a new link and/or QR code, that's okay, I just need them soon! Susan




    Jotform Thread 24274151 Screenshot
  • Deanne JotForm Support
    Replied on February 17, 2025 at 3:28 PM

    Hi Susan,

    Thanks for reaching out to Jotform Support. I checked the QR code and it's pointing to another form titled Clone of Taming Stress: Empowering Shifts to Resilience Registration. You can use the QR code of your latest form instead of using the old one. Let me show you how to do that:

    1. In Form Builder, click on Publish in the orange navigation bar at the top of the screen.
    2. Scroll a bit down and in the Share Form section, click on the QR icon.
    3. Click on Download and you can then share your form via QR code.

    QR Code is showing the incorrect form Image 1 Screenshot 20

    That's it. Let us know if you have any other questions.

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