Unable to move and organize document fields.

Dear Jotform Support Team,

I hope you're well. I’m experiencing a recurring issue with the short text document fields in my form. When attempting to move a field around, the original field stays in place, and a new field unexpectedly appears. Once I release the field, I can no longer move the new field, and I am unable to move the original one either. This makes it difficult to adjust the layout of the form.

I have already tried the following troubleshooting steps, but the issue persists:

• Refreshing the document
• Adding the documents back into a new signable document
• Using a different computer
• Trying different browsers

Could you kindly investigate this issue? Any help or guidance would be much appreciated, as I am unable to move forward with the form due to this glitch.

Thank you in advance for your support!

Best regards,

Tyler Bane

Care Solutions of Pittsburgh

Hi Tyler,

Thanks for reaching out to Jotform Support. Can you send me the link to your form so I can take a look at it for you? We have a guide that'll show you where to find your form URL that you can check out.

It would also help us if you could share with us a screen recording of what’s happening so we can try to replicate it on our end? You can share the video recording on any public sharing platform like Google Drive or Dropbox, or you can simply use Loom to record the video and share the video link with us.

Once we hear back from you, we'll be able to move forward with a solution.