Square Payment Gateway: Payment Error 1 This Account has not been enabled to take payments

  • lexi9390
    Asked on February 16, 2025 at 6:15 PM

    am trying to do a test payment for cash App pay and this message is what in get "This account has not been enabled to take payments" please reach back to me so i can get this up and running so i can prosses orders and payments thank you have a good day. _ alexis h , 4094239825 lexi9390@gmail.com

    Jotform Thread 24242701 Screenshot
  • Mary Eden JotForm Support
    Replied on February 16, 2025 at 6:24 PM

    Hi Alexis,

    Thanks for reaching out to Jotform Support. While I can see that the payment field is correctly set up in Jotform, the error showing is related to your Square account. Before accepting card payments through your Square account, you’ll need to complete the last step, which includes basic identity verification. To complete the activation process:

    1. Sign in to your Square Dashboard 227 > click Setup Guide.
    2. Select Get Paid > Verify Your Identity.

    I found this information in the Square forum, you can check it out here. If the issue persists, I suggest reaching out directly to Square.

    Let us know if you have any other questions.

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