Account usage and limits: Needs 20 people to send me a form.

I pressed on a submit button to test it and it used one of my 5 forms!

I need 20 people to send me a form. Is that only possible with a paid subscription?

Thank you

Claire Mancha

Hi Claire,

Thanks for reaching out to Jotform Support. I understand that you pressed the submit button to test your form and it counted as one of your five forms. To have 20 people send you a form, you will indeed need a paid subscription. With the Starter (Free) plan, you can only have five active forms and receive up to 100 monthly submissions across all your forms. If you require more submissions and forms, consider upgrading to a higher plan that suits your needs. You can find a breakdown of the limits for each plan on our Features and Pricing page.

Let me know if you have any other questions.

Hi Mark!

Thank you for the quick reply.

I may have not explained my situation correctly.

I have one form that I need 20 people to submit.

Wouldn't that be part of the 1000 submissions?

I'm confused.

Sorry!

Claire

I have made forms before and gotten more than 5 submissions.

I know I have never paid.

The current form is the one checked.

Sorry to be so dense!

: )

Claire

Hi Claire,

I understand that you're seeking clarification about your form submissions and account limits. With the Starter (Free) plan, you can indeed receive up to 100 monthly submissions across all your forms. This means that if you have one Form that needs to be completed by 20 people, those submissions would count towards that limit. It's important to note that the monthly submission limit resets on the first day of your monthly usage cycle. If you have not exceeded this limit, you should be able to receive the submissions you need without any issues. If you find that you are reaching your limits often, consider upgrading to a paid plan that offers higher submission limits.

To summarize it all, your account is still good. Your current submissions are at 3/100, so even if 20 people completes your form, you will still have 77 room for submissions. You can view your account usage in your account. Check out this guide to Understand Your Account Usage and Limits.

Let me know if you have any other questions.