New submission is not loading the mobile app

Hello,

A client submitted their completed form and it says that I have a new submission, but I'm not able to see it. I also did not receive a notification to my email as well. Can please help me?

Hi Kajuana,

Thanks for reaching out to Jotform Support. Can you try to login to your Jotform account in a web browser and view the submission? Or if you'd like to view the submission in the mobile app, try closing the app and reopening it.

Give it a try and let us know if this works for you.