Why is Jotform widget not adding correctly?

  • macbandparents
    Asked on February 15, 2025 at 6:35 PM

    Hi ! I have previewed the following form and it's not adding up correctly. Can you help?


    https://www.jotform.com/build/250437437447158


  • Karlo JotForm Support
    Replied on February 16, 2025 at 6:42 AM

    Hi macbandparents,

    Thanks for reaching out to Jotform Support. Are you referring to your form calculation widget that it will multiply the calculation in the payment gateway? If so, just remove the multiplication sign and zero. Let me show you how:

    1. In Form Builder, go to your Form Calculation widget, and click on the Wand icon.
    2. Hover your mouse to the right side of the screen, remove the Multiplication sign and the Zero digit.
    3. Lastly, click on Save.

    Why is Jotform widget not adding correctly? Image 1 Screenshot 50

    This should be the calculation.

    Why is Jotform widget not adding correctly? Image 2 Screenshot 61

    If you want to add a decimal in your form calculation widget, you can just turn on the Show empty decimal places.

    1. In Form Builder, in the Form Calculation widget, click on the Wand icon.
    2. Hover your mouse to the right side of the screen, click on Options.
    3. Click on the Checkbox of the Show empty decimal places.
    4. Click on Go Back and click on Save.

    Why is Jotform widget not adding correctly? Image 3 Screenshot 72

    Here is a preview of the cloned form.

    Why is Jotform widget not adding correctly? Image 4 Screenshot 83

    If that’s not exactly what you’re looking for, can you explain a bit more so I can help you better?

    Let us know if there’s anything else we can help you with.

  • macbandparents
    Replied on February 16, 2025 at 11:15 AM
    Thank you. That seemed to fix the problem for lines 9&11 correctly
    depending on the quantity selected. However, when selecting a quantity for
    line 10, number of seniors, it is still charging them the
    quantity selected. I have this set to value zero since their tickets are
    free. When previewing, it is charging $1 for each quantity selected. Please
    let me know how to fix this line to not charge. Line 9&11 need to remain as
    is. Thanks
    Christina
    ...
  • macbandparents
    Replied on February 16, 2025 at 11:15 AM
    Your clones preview also does the same as mine.
    ...
  • Mark Alan JotForm Support
    Replied on February 16, 2025 at 1:00 PM

    Hi macbandparents,

    Thanks for reaching out to Jotform Support. I understand that you are experiencing an issue with the senior tickets charging $1 for each quantity selected, even though you have set their value to zero. Let me help you with that:

    1. In your Ticket Price Form Calculation, click the wand icon.

    2. In your formula, remove the Number of Band Senior Student field and the calculation.

    3. Then click Save at the bottom of the panel.

    Why is Jotform widget not adding correctly? Image 1 Screenshot 40

    Your formula should look like the image below:

    Why is Jotform widget not adding correctly? Image 2 Screenshot 51

    See the screencast below for my results:

    Why is Jotform widget not adding correctly? Image 3 Screenshot 62

    Reach out again if you have any other questions.

Your Answer