User is getting the old version of the Notification Email when they pay using credit card

I forgot to include the form that intermittently fails if someone uses a credit card:

https://www.jotform.com/build/230765364642156

Sometimes, when user chooses credit card, the form does not submit and instead the user gets an old thank yomessage with incorrect information. t THE FIRST FORM I STATED ABOVE IS INCORRECT.THIS THE ONE WITH WRONG INFORMATION. https://www.jotform.com/build/210725085691154

Here is the wrong submission that did not go though and gave incorrect contact info at the bottom:

Hi Alicia,

Thanks for reaching out to Jotform Support. When I cloned and tested your form, everything worked the way it was supposed to. Take a look at the screenshot below to see my results:

I can look into this for you. I’ll just need access to your account to do that. Don't worry, you can disable that again after we're done checking things out. Let me show you how to do it:

1. In the upper-right corner of your My Forms page, click on your Avatar/Profile Image icon.

2. In the small window that opens, click on Settings.

3. In the panel on the left, click on the Security tab.

4. Then, on the bottom-right side of the page, toggle Jotform Support Access to the On position.

After we hear back from you, we’ll have a better idea of what’s going on and how to help.

Thanks, Christian. I gave you access. The info from the users continues to baffle me. 99% of the time the forms send the correct thank you note you clipped above, especially if they use PayPal payment.

A couple that used a credit card got the old form with a previous volunteer's email (Ursula ugibby@gmail.com). One used the Loggerhead form for $250 and the other used the Leatherback form for $1000 donations.

I have gone over the two forms and cannot figure out how they got that or any reference to the old thank you form they received with incorrect info. See clip below:

Hi Alicia,

I’ll need a bit of time to look into this. I’ll get back to you as soon as I can.

Thanks for your patience, we appreciate it.

Hi Alicia,

Usually, if we remove the Notification Email and then add it back, that solves the issue. Let me show you how to do that: 

1. In Form Builder, in the orange navigation bar at the top of the page, click on Settings.

2. In the menu on the left side of the page, click on Emails.

3. On the right side of the Notification field, click on the Trash Can icon, and delete the existing Notification Email.

Now that we've removed the old Notification Email, we'll just add a new one. Let's do it: 

1. While you're still under the Emails tab on the left side of the page in Form Builder, click on Add Email.

2. Next, select Notification Email.

3. Click on the Recipients tab and enter your email address in the Recipient Email field.

4. Now, just click on Save and you're done.

Now, you'll get a Notification Email every time a user fills out your form.

Give it a try and let us know if you need any help.