Tables: One of the field value is not showing in the Submission Table.

I have another issue with these image checkboxes. On the data table side I'm not seeing the thumbnail. Which is fine but the level selection isn't showing either. Is it because there are conditions tied to it? They selected level 1, the "Level Selection" should show "1 Shelf" in the cell.

Hi Jamie,

Thanks for reaching out to Jotform Support. Can you share with us a screen recording of what’s happening so we can try to replicate it on our end? You can share the video recording on any public sharing platform like Google Drive or Dropbox, or you can simply use loom to record the video and share the video link with us.

Once we hear back from you, we'll be able to move forward with this.

Look at the submission data, level selection column.

Hi Jamie,

I cloned your form and tested it to see if I could replicate the issue, but it appears to be working as expected. Check out this screenshot below:

Can we send a test submission to your live form to see if the issue can be replicated from our end? Also, we need your permission to access your account to do a more in-depth investigation. Don't worry, you can disable that again after we're done checking things out. Let me show you how to do it:

1. In the upper-right corner of your My Forms page, click on your Avatar/Profile Image icon.

2. In the small window that opens, click on Settings.

3. In the panel on the left, click on the Security tab.

4. Then, on the bottom-right side of the page, toggle Jotform Support Access to the On position.

After we hear back from you, we’ll have a better idea of what’s going on and how to help.

I sent another submission and it seems to be working correctly now. Thank you!