gift registry widget not tracking

Hello,

We’ve realized one of our camp forms has not disabled at the selected submission limit, though we selected it be disabled at 16 submissions and after receiving those submissions it still showed at 16 available.

You’ll see there are 16 submissions— it currently says 17 because we need to let someone else register. But the form doesn’t appear to be counting down.

Hi Willowell, 

Thanks for reaching out to Jotform Support. Sure, I can look into this for you. I’ll just need access to your account to do that. Don't worry, you can disable that again after we're done checking things out. Let me show you how to do it:

1. In the upper-right corner of your My Forms page, click on your Avatar/Profile Image icon.

2. In the small window that opens, click on Settings.

3. In the panel on the left, click on the Security tab.

4. Then, on the bottom-right side of the page, toggle Jotform Support Access to the On position.

After we hear back from you, we’ll have a better idea of what’s going on and how to help.