Upload Space limit does not update even after deleting submissions.

  • womensatwestmead
    Asked on February 13, 2025 at 2:41 AM

    Hello!

    Currently it says we are out of upload space, however all of our submissions etc have been deleted and removed from trash.

    Please let me know how to proceed.

    Thanks,

    Brenden

    Jotform Thread 24129141 Screenshot
  • Joshua_T JotForm Support
    Replied on February 13, 2025 at 2:54 AM

    Hi Brenden,

    Thanks for reaching out to Jotform Support. I checked our system, and I saw that your Upload Space limit has already freed up, so I cleared your form's cache to remove the piled-up cache in your forms. You should now see your updated Upload Space limit.

    Reach out again if you need any other help.

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