Can't access platform - new phone, authentication app not set up

Hey Jotform Rep.,

I am having no luck in accessing my JotForm and it is vital I have access to it soon.

I am the "administrator" and I have no way of accessing the platform because I got a new phone and the new phone needs to be set up with the authenticator access.

Please help!

Many thanks,

-Maryjane Fox

Hi Maryjane,

Thanks for reaching out to Jotform Support. I see that you have an Enterprise account, which means that we have a dedicated Enterprise Support Team to help you. We have a guide that explains how to create a ticket for Enterprise Support here. Please create a ticket there and someone from the Enterprise Support Team will get in touch with you shortly. 

Thanks for your patience and understanding, we appreciate it.