Account Suspended

  • salavudhee
    Asked on November 11, 2024 at 7:06 AM

    Please fix why the account is suspended?

  • Raymond JotForm Support
    Replied on November 11, 2024 at 7:13 AM

    Hi salavudhee,

    Thanks for reaching out to Jotform Support. I've gone ahead and reached out to our relevant team to check on your account. We'll get back to you as soon as we get an update from them.

    In the meantime, let us know if you have any questions.

  • Irene Jotform Reviewer
    Replied on November 13, 2024 at 1:41 AM

    Hi salavudhee,

    When I checked your account, I saw that it was suspended due to your form titled Chokkad Voice offering a fake service. If you believe that your account was suspended in error, we'll need you to send the following information to reviewers@jotform.com with Thread #21021421 as the subject:

    1. The URL where the form is used.
    2. A link to your website or proof of affiliation with a legitimate institution.
    3. Any supporting documentation that can validate your claims.
    4. A valid government-issued ID card, such as a driver's license or passport, along with a clear, forward-facing selfie for verification. 

    Sending the email from your business email address, if you’re affiliated with a legitimate institution, would fasten the process. We also need you to change your registered email to a corporate one, if you have one, to avoid getting flagged again by our phishing detector. We’ll let you know the status of your account after we’ve done a thorough review of them. You may want to check out our Terms of Use for more information about this.

    Let us know if there's anything else we can help you with.

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