-
sethdimbertAsked on November 10, 2024 at 6:02 PM
I have a field that insist on showing up even when it's not supposed to. Here is my form.
Only the first and last question are supposed to show when the form loads; all other fields are Hidden. Conditional Logic on various questions causes the questions in each section to appear but, upon first load, they should all be hidden. The checkboxes in the first question ("For which of the following Holidays...") drive the revelation of the subsequent questions. But, at first load, they should be hidden.
Can you spot my error?
Page URL: https://form.jotform.com/243146985194063 -
Ericson_B JotForm SupportReplied on November 10, 2024 at 6:15 PM
Hi Seth,
Thanks for reaching out to Jotform Support. The first question field you mentioned, could you clarify how you plan to display it on the form, or will it be hidden? Since it's the first question in the form, there's no way to show it if it's hidden.
Once we hear back from you, we'll be able to move forward with a solution.
-
sethdimbertReplied on November 10, 2024 at 10:12 PM
Sorry... my image is incorrect.
The first question ("For which of the following Holidays") is set to be visible in all cases. The answers provided to that question should trigger other, hidden fields to show.
-
Jeric JotForm SupportReplied on November 10, 2024 at 10:18 PM
Hi Seth,
Thanks for reaching out to Jotform Support. I understand the issue, but I’ll need a bit of time to work out a solution. I’ll get back to you shortly.
Thanks for your patience, we appreciate it.
-
Jeric JotForm SupportReplied on November 11, 2024 at 12:16 PM
Hi Seth.
It's your condition 6 that is causing the issue. As shown below, I disabled it and your form is working as intended:
On publish mode:
This is a conflict because if you analyze your condition 7, the If fields come first, and if this is met it's going to show those two fields. If condition 6 is met as well, there's no sense of hiding the two fields anymore. So understanding the relevance of your condition 6 will help us look for a workaround or another condition that will not be conflict with condition 7. We would appreciate it if you could explain that condition further. Otherwise, I suggest getting it disabled or deleted.Once we hear back from you, we'll be able to help you with this.
-
sethdimbertReplied on November 11, 2024 at 1:46 PM
No need for further assistance; you've pointed me to the problem. Thank you!