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moody_mooseAsked on November 4, 2024 at 11:20 PM
Hi, for some of my customers they will opt to make a second payment once the payment is completed.
Because it’s not possible to have two payment fields in one form, I have put a link to the second form in the Thank You. Pre-populated with some of the information they will have just filled out.
However I would prefer for the customer to be automatically redirected to the next form rather than have to click it. But is there a way to redirect them without losing the pre-populated fields?
thanks
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Lorenz JotForm SupportReplied on November 5, 2024 at 6:57 AM
Hi moody_moose,
Thanks for reaching out to Jotform Support. I checked the form you on this site, and it is already configured to redirect to different forms on submit, depending on the answers in the form.
Is there more to what you want to do? If you want to pass value that the users initially entered in the first form, going to the second form, then you can take advantage of URL parameters. You can check out this guide on How to Automatically pass Form Data to another Form.
If that's not what you're trying to do, let us know and provide more details so we can assist you better.
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moody_mooseReplied on November 7, 2024 at 9:45 PMThanks for the video. Yes I want to carry across the customers “business name” field input form my source form over to the target form. However I tried suffixing “?businessName={businessName}” into the ‘open external link’ field and it didn’t work?Thanks MarkP.S. my ‘open external link’ pages are in conditions On 5 Nov 2024, at 11:57, Jotform <noreply@jotform.com> wrote:
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Ibrar JotForm SupportReplied on November 8, 2024 at 2:32 AM
Hi moody_moose,
I cloned your form and tested it to see if I could replicate the issue, but everything was working properly. Check out the screencast below to see my results:
I've manually cleared your form caches, usually some minor issues automatically get fixed after it. Can you give it another try and let us know what happens? If you're still having the same issue, share with us a screen recording of what’s happening so we can try to replicate it on our end? You can share the video recording on any public sharing platform like Google Drive or Dropbox, or you can simply use Loom to record the video and share the video link with us. And we'll do a more in-depth investigation and work on finding a solution.
Once we have a better idea of what’s going on, we’ll be able to come up with a solution.