Unable to enter credit card info as a purchaser

  • paytonlittler
    Asked on October 17, 2024 at 8:42 PM

    In addition to my last request, I also need some assistance with the credit card info. When I am in edit form, there is a spot to put in the credit card number, however, when a purchase or clicks on the link and it brings them to the form to fill out, there’s only a spot for their first and last name no spot for credits card #. Screenshots attached to show different views

    Jotform Thread 20217911 Screenshot
  • Shane JotForm Support
    Replied on October 18, 2024 at 3:16 AM

    Hi Payton,

    Thanks for reaching out to Jotform Support. I checked your Product Order Form and found that your Square account hasn't been connected yet, that's why you're unable to enter your card information. Here's how to connect it:

    1. Go to the Payments Tab in Form Elements.
    2. Click the Three Dots icon for Apple Pay & Google Pay, then click Payment Settings.
    3. Click on the Connect via Square button and connect your account.

    Unable to enter credit card info as a purchaser Image 1 Screenshot 20That's it. We also have a guide about How to Integrate Apple Pay and Google Pay With Jotform that you can check out.

    Let us know if you need any more help.

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