Jotform Sign: Multiple Choice option names missing when signing the document

  • Andrew619
    Asked on September 1, 2024 at 6:08 PM

    Created a signable form, added multiple choice question but when filling the form it doesnt show what is selected only fills the fields. am i missing something?

    Jotform Sign: Multiple Choice option names missing when signing the document Image 1 Screenshot 20

  • Mafe_M JotForm Support
    Replied on September 1, 2024 at 6:50 PM

    Hi Andrew,

    Thank you for reaching out to Jotform Support. Can you send me a sign invitation to your Sign Document, so I can check what field is not showing when the document is completed? Would you allow us to test the actual form to see if we can replicate the issue on the original form?

    Once we hear back from you, we'll be able to move forward with a solution.

  • Andrew619
    Replied on September 1, 2024 at 6:53 PM
  • Marehlene_B JotForm Support
    Replied on September 1, 2024 at 7:12 PM

    Hi Andrew,

    I tested your document and had the same issue. So I tried creating a sample Sign Document with a multiple-choice field with two options, and it appears to be the same issue. I'm going to escalate this to the relevant team if this is expected behavior or an issue. Once we hear back from them, we’ll update this thread and let you know.

    Thanks for your patience and understanding, we appreciate it.

  • Andrew619
    Replied on September 1, 2024 at 7:36 PM

    Thank you for checking.

    I would hope this is not expected behaviour. wouldn't make sense .

  • Jeric JotForm Support
    Replied on September 1, 2024 at 7:39 PM

    Hi Andrew,

    No worries, our Developers are working on the issue as fast as they can. As soon as we have an update, we’ll let you know.


  • Florence JotForm Support
    Replied on October 25, 2024 at 8:48 AM

    Hi Andrew,

    The texts of the selected multiple-choice options don't be displayed by default. However, if you'd like the text of the options to be visible in the sign document, you can add a short text field and set a default value to display the choices. Check out the screencast below to see my sample:

    Jotform Sign: Multiple Choice option names missing when signing the document Image 1 Screenshot 20 Reach out again if you have any other questions.