I am unable to upgrade my account due to an error.

  • AXMV
    Asked on August 31, 2024 at 4:22 AM

    I am unable to upgrade my account due to an error Screenshot 20

    this is what I am getting when i try to upgrade


    Page URL: https://www.jotform.com/pricing/silver/monthly/
  • Kyle JotForm Support
    Replied on August 31, 2024 at 7:07 AM

    Hi AXMV,

    Thanks for reaching out to Jotform Support.  I'll reach out to the Relevant Team right now for further details. We’ll get back to you as soon as we have an update.


  • Kyle JotForm Support
    Replied on August 31, 2024 at 7:18 AM

    Hi AXMV,

    I just heard back from the Relevant Team and the issue has been fixed. Can you try again updating your account and see how it goes?

    Give it a try and let us know if you need any other help.