Tone of Voice: Customize Your AI Agent’s Communication Style

Action Run History

Stay in control of your AI Agent’s actions with detailed visibility. In the Agent Conversations view, you can see every action your Salesforce Agent runs—including whether it succeeded or failed, along with the exact data that was sent to Salesforce.

Agent Persona

Design a distinctive personality for your AI Agent using the role and conversation style settings.

Tone of Voice

Adjust your agent’s tone to match your brand and engage your users in a way that aligns with your business needs and goals.

View and Manage Conversations

Easily view, manage, and track all of your agent’s conversations in one central place.

Translations

Allow users to chat with your agent in their native language, improving accessibility and engagement.