Not every question can be solved by AI—so when it’s time for a human to step in, the Escalate to Human tool makes it seamless. Route conversations to your team instantly via email, push, or WhatsApp notifications.
Let your AI know when to step back—so your team can step in with the right context and perfect timing. Ensure high-stakes or sensitive conversations are always handled by a human when needed.
With this built-in tool, your AI Agent can automatically notify a human agent when a conversation meets certain conditions—like frustration, confusion, or sensitive topics. You define the trigger logic, and the system alerts your team in real time using your preferred channel: email, push, or WhatsApp. It’s the perfect safety net for critical moments.
Choose how your team gets notified—via email, push notification, or WhatsApp—ensuring no conversation is missed.
Define when escalation happens: based on keywords, tone detection, unanswered questions, or user requests like “talk to a human.”
Control how your AI introduces the escalation, with a custom or AI-generated message that keeps the handoff professional and on-brand.