The 10 best AI agents for business

Artificial intelligence (AI) agents are software programs or bots that use AI technologies to perform tasks, make decisions, or provide information to customers. AI customer service and workflow automation agents can help you streamline your internal and external processes, deliver better experiences, and cut costs.

AI agents for business are great at tackling repetitive or time-consuming duties, such as answering customer questions and scheduling meetings. Deploying AI agents enables you to operate 24/7 and reduce human error.

Traditionally, creating your own AI agents required expensive outsourcing or high-level tech skills. But now, there’s an ever-growing market of easy-to-deploy AI agents for business. Some are standalone tools that can be integrated into existing systems; others are add-on solutions from vendors you may already be working with.

In this guide, we’ll define what AI agents for business are and explore 10 of the best options out there. Our list will provide all of the information you need to choose the ideal platform for your business.

What are AI agents for business?

AI agents for business refer to conversational AI solutions designed to provide digital support to consumers and site visitors.

These tools use machine learning and natural language processing to support your business and perform repetitive tasks. Cutting-edge AI solutions can perform these tasks with greater efficiency and fewer errors than human workers.

Deploying AI agents for business is a field that’s constantly expanding. Today, there are AI agents designed for a wide range of internal and external tasks:

• AI for workflow automation: Provides internal support to team members, automating redundant tasks and providing personalized responses to employee queries.
• AI sales representatives: Supply customers with information about products and services, offer pricing details, or gather data to generate personalized quotes.
• Virtual assistants: Help each employee achieve more and increase their productivity. These tools can do everything from adding an appointment to a team member’s calendar to sending out reminders about upcoming deadlines.
• AI lead generation agents: Connect with prospective customers and nurture them as they progress through the sales funnel.

However you choose to deploy AI agents, you can expect to drastically reduce the workload on your internal team and deliver better experiences for your customers.

The 10 best AI agents for business

From general artificial intelligence chatbots to use-case-specific solutions like Jotform Business Registration AI agents, here are the 10 options that made our list:

1. Jotform AI Agents

If you’re looking for smart tools to power communication for your small business, check out Jotform AI Agents. Choose from an ever-growing library of templates and create custom communication chatbots to make your business more efficient:

• Small Business AI Agents are specialized assistants designed to simplify data collection and customer interactions. These agents can help you gather essential information at scale, allowing you to inform future customer interactions.
• Business Report AI Agents leverage advanced machine learning capabilities to provide three critical functionalities: intelligent data collection, automated report generation, and customizable response analysis. You can take the guesswork out of decision-making and seize every opportunity to grow your company with Business Report AI Agents from Jotform.
• Business Registration AI Agents automate the business registration process. These agents deliver conversational experiences that guide users through the process of forming an entity. They’re pre-trained on compliance documentation and licensing requirements for each major entity type.

The only real downside to any of these classes of AI Agents is that they’re niche tools. However, they’re all included as part of your Jotform subscription, meaning you won’t incur any extra costs when deploying these agents. As a Jotform subscriber, you’ll gain access to the entire AI Agents library. Simply choose the subscription tier that’s consistent with your usage needs and unlock the power of AI.

Developer: Jotform

Best for: Data collection and customer engagement

Key features: Dynamic conversational forms, no-code setup, multi-purpose assistant

Pros: Streamlines data collection, creates better experiences, improves completion rates, easily integrates with existing workflows

Cons: Form-centric, training the agent on niche business knowledge can be more time-intensive

Plans/pricing: Jotform AI Agents are included with Jotform’s platform, which offers a free plan with basic features and paid plans starting at $34 per month

G2 rating: 4.7

2. Intercom

Fin, Intercom’s AI agent for business, is focused on customer support and service automation tasks. It can quickly answer basic inquiries and escalate support requests as needed.

Conversations are human-like and follow a natural flow, which can reduce customer hesitancy to chat with AI. The primary downside is that the chatbots rely on your knowledge base to answer questions, meaning you’ll need to build out a library of frequently asked questions and other support resources.

Best for: Customer support and service automation

Developer: Intercom, Inc.

Key features: AI-powered chat and resolution bot, human-like conversation flow, multichannel support

Pros: Improves customer service efficiency, gathers insights to simplify resolution

Cons: Costs can add up for small businesses, setting up a thorough knowledge base is tedious

Plans/pricing: Start from $0.99 per resolution per month with a 50 resolution minimum

G2 rating: 4.5

3. Chatsonic

Chatsonic is part of the Writesonic platform, but it’s available as a standalone tool. It assists teams with content generation and marketing-related tasks. Simply create a prompt, ask questions, and let the algorithm do its thing.

The biggest issue with Chatsonic is that responses can sometimes contain inaccurate information. It’s therefore critical to double-check everything before publishing any Chatsonic-generated content.

Developer: Writesonic

Best for: Content creation, marketing support

Key features: Content generation, real-time data access, custom personas and branding

Pros: Easy to use, cost-effective, versatile for marketing use cases

Cons: Responses can sometimes contain inaccuracies, lacks deeper process integration

Plans/pricing: Free version with paid plans starting at $16 per month (billed annually)

G2 rating: 4.0

4. AiSDR

AiSDR is one of the most sophisticated AI agents for business. Its specialty is business-to-business (B2B) outreach, and it can help users nurture an expansive funnel of leads. The major barrier to adoption is cost — the lower plan runs at $900 per month when billed monthly, and the Grow tier costs a whopping $2,500 per month.

Developer: AiSDR Inc.

Best for: Sales outreach and lead generation

Key features: Automated prospecting and outreach, lead qualification and nurturing, CRM integration

Pros: Huge time saver, human-like engagement, improves response times

Cons: Price point is very high, may be less applicable for business-to-consumer (B2C) sales, close oversight is needed

Plans/pricing: Explore tier is $900 per month, Grow tier is $2,500 per month

G2 rating: 4.7

5. Drift

Drift’s AI-powered chatbots help marketing and sales teams automate initial conversations with prospects. Getting these conversations started sooner can result in fewer missed opportunities and more leads.

The platform can also route high-quality leads directly to your sales reps. Its real-time personalization makes it ideal for enterprise B2B teams focused on account-based marketing. However, the pricing can be steep for smaller companies and startups.

Developer: Drift

Best for: Conversational marketing and sales

Key features: AI chatbots for sales teams, account-based engagement, integrations

Pros: Improved conversion rates, pipeline growth support, integration with your CRM

Cons: Higher cost for advanced features, requires setup time for logic and routing, learning curve can be steep

Plans/pricing: Contact for pricing

G2 rating: 4.4

6. Cal.com

Cal.com is a user-friendly, intuitive AI agent for businesses. Its primary functions include calendar management and appointment scheduling. The app can help your team book appointments and avoid missed opportunities by sending out automated reminders. Cal.com can even send Zoom links within invitations.

Developer: Cal.com

Best for: Appointment scheduling and calendar management

Key features: Automated scheduling workflows, conversational booking interface, integration and payments

Pros: Simplifies task management, customizable, open source, flexible

Cons: Relatively new, requires calendar access

Plans/pricing: Free for individuals with paid plans starting at $15 per user per month

G2 rating: 4.3

7. UiPath

UiPath relies on robotic process automation (RPA) technology to automate redundant processes and make operations more efficient. Setting up your RPA-driven workflows and mapping out tasks can be quite tedious. However, once you’re finished, the platform can save you a lot of time and drastically reduce your team’s workload.

Developer: UiPath

Best for: Back-office process automation

Key features: Robotic process automation, AI integration, workflow orchestration

Pros: Efficiency gains, improved accuracy, scalable enterprise solution

Cons: Requires tedious setup, software is costly to scale, bots must be updated when processes or underlying applications change

Plans/pricing: Basic plan starting from $25 per month

G2 rating: 4.6

8. Relevance AI

Relevance AI offers a low-code platform for building custom AI agents. The orchestration software allows agents to hand off tasks to one another, creating a more seamless journey for customers. Keep in mind that “low code” doesn’t mean the same thing as “no code,” so there can be a bit of a learning curve.

Developer: Relevance AI

Best for: Building custom AI agents

Key features: Visual agent builder, library of AI tools, multi-agent orchestration

Pros: Flexible model, cost-effective, all-in-one platform

Cons: Newer platform, learning curve, relies on underlying AI models (which can impact agent quality)

Plans/pricing: Free plan available with paid plans starting at $19 per month; custom enterprise pricing is available

G2 rating: 4.5

9. Lyro AI Agent (Tidio)

Tidio is a strong choice for e-commerce brands and small businesses. Its AI agent, Lyro, can handle customer support inquiries automatically, reducing response times and improving satisfaction. The intuitive dashboard and Shopify integration make it a go-to tool for online retailers.

The pricing model is scalable. Tidio offers four different tiers, including Free, Growth, Plus, and Premium. The pricing varies based on your team size and the number of conversations you want Lyro to engage in per month.

Developer: Tidio Ltd.

Best for: Customer support and e-commerce sales

Key Features: Lyro AI Agent, live chat and email integration, Shopify integration

Pros: Easy to set up, cost-effective, strong e-commerce integrations

Cons: Limited customization for advanced AI behavior, basic analytics

Plans/pricing: Free plan for basic use with scalable paid plans starting from $24.17 depending on your team size and the number of conversations you want to engage in per month

G2 rating: 4.7

10. Conversica

Conversica is one of the most advanced AI agents. It can engage with leads or existing customers through human-like chats via email or SMS. The platform can expand your follow-up capabilities and keep prospects in the sales funnel. However, it can be quite costly, meaning it isn’t an ideal fit for small and midsize businesses.

Developer: Conversica, Inc.

Best for: Lead engagement and follow-up

Key features: Automated two-way conversations, lifecycle coverage, personalized messaging

Pros: Human-like conversations, multi-language support, scalable

Cons: Enterprise-level pricing, limited channels

Plans/pricing: Contact for pricing

G2 rating: 4.5

Unlock the value of AI agents for business

AI automation agents can increase your organization’s ability to serve its customers and promote long-term growth. However, it’s vital to choose business AI tools that are user-friendly and easy to implement so you can enjoy a stronger return-on-investment and condensed time to value.

While there are plenty of great tools available, Jotform AI Agents stands out for its versatility and pre-built templates, which empower you to create customized artificial intelligence workflows for a wide range of use cases and industries.

Jotform offers hundreds of AI agent templates. A few of the most popular template categories include the following:

• Sales
• Audit manager
• Business loan application
• Quick donation
• Image advertisement
• Estimate advertising budget
• Sales lead gen
• Contact
• Small business chatbot

If you’re looking for smart tools to power communication for your small business, check out Jotform AI Agents. Choose from an ever-growing library of templates and create custom communication chatbots to make your business more efficient.

Photo by Anna Shvets