Não recebi o cadastro

A cliente mandou o cadastro mas não chegou. A última atualização foi às 14h24. E a cliente mandou depois desse horário.

Hi allissonbezerra2012,

Thanks for reaching out to Jotform Support. Unfortunately, our Portuguese Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Portuguese, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

Now, let me help you with your question. After checking your form, I have cloned your form to replicate the issue but I wasn't able to replicate the issue. I was able to receive the submission without having any problems.

Can you please give us more information on what's happening so we can have a better understanding of what the situation is? If you can take a screenshot of what’s happening, that will help us to better understand what’s going on. We have a guide about how to do that here.

We'll be able to move forward once we hear back from you.

Bom dia. A cliente tinha mandado o cadastro mas não chegou. Pedi para mandar mais uma vez e ela tinha anexado os documentos, porém estava dando erro dizendo que ela não tinha anexado. Então, não conseguiu mandar novamente.

Hi Allisson,

Thanks for reaching out to Jotform Support. I am sorry this is happening. Our Developer Team is aware of the issue and they are working on it right now. We'll let you know as soon as they get it fixed.

Thanks for your patience while we're looking into this.

Ok. Fico no aguardo da solução do problema.

Hi Allisson,

Thanks for patiently waiting. We received feedback from our developers that the issue with file uploads has been resolved.

Please check and let us know if you need any more help