funcões de privacidade bloqueadas

bom dia pessoal!

algumas funções de privacidade da minha conta foram alteradas e estão bloqueadas para alteração.
"this setting cant be disabled due to security and policy requirements for accounts collecting sensitive information."

Hi Avaliação, Thanks for reaching out to Jotform Support. I'm an AI assistant here to assist you.

Let me help you with that:

1. Verifique se a sua conta está sujeita a requisitos obrigatórios de segurança, como HIPAA ou verificação KYC.
2. Entenda que, nesses casos, opções de privacidade como Require Log-in to View Uploaded Files podem ficar bloqueadas e não podem ser desativadas.
3. Considere que, se você recebeu um e-mail sobre coleta de dados sensíveis, a conta precisa passar pela verificação indicada nesse e-mail para cumprir os requisitos de segurança.

Se o bloqueio for dessa categoria, não há como desativar essa configuração. Como alternativa, você ainda pode compartilhar os envios ou arquivos usando o link de acesso ou convidando usuários por e-mail para Tables ou Inbox.

Reach out again if you need any other help.

podo me transfira para um especialista.

Hi Avaliação, One of our Support Team members will take it from here to follow up shortly.

Hi LUCIANO_ADAMO,

Thanks for reaching out to Jotform Support. Our Portuguese Support agents are currently busy helping other Jotform users. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Portuguese, let us know and we can have them do that. But, remember that you'd have to wait until they're available again.

Regarding the issue with being unable to change the privacy settings, I've gone ahead and reached out to our relevant team to check on your account. We'll get back to you as soon as we get an update from them.

Hi LUCIANO_ADAMO,

Because your form(s) titled Conhecimentos de Técnico de Enfermagem_v00, Conhecimentos de Enfermagem_v00 involve collecting sensitive information, your account was subject to User Verification Process (KYC). As you successfully completed the identity verification process and are allowed to collect Personally Identifiable Information (PII) on your forms, your account falls under a stricter security framework. Security settings such as the “Require Log-in to See Submissions” setting are required for your account and cannot be disabled as part of our compliance with applicable data protection requirements.

At the moment, we don’t have a way to apply this setting on a per-form basis, which means it also affects forms that do not collect sensitive data. When an account is allowed to collect sensitive information, these security settings are applied at the account level and cannot be configured separately for individual forms.

If you need to share submission data with others, you may consider the following options:

• setting your Tables’ privacy to Public, which allows users who are logged into a Jotform account to access the data via the shared link
• inviting team members to Tables or Inbox as collaborators
• integrating Google Sheets and/or Google Drive with the relevant forms
• using a separate Jotform account for forms that do not collect sensitive information, where these restrictions would not apply
• removing the identity verification under the Data section of the Account Settings.

I understand this is a change from your previous workflow and I appreciate your understanding as we apply these measures to ensure compliance with data protection requirements.

DO you mean that these fields "Full name (nome completo), Professional Entity (Entidade profissional), Professional register number (numero do registro profissional) and CPF" are what triggered this security framework? if i remove these fields and delete the submissions would the restriction be disabled?

Hi LUCIANO_ADAMO,

I’ve passed this along to our relevant team and will update you as soon as we hear back from them.

Hi LUCIANO_ADAMO,

PII refers to any data that can be used to identify an individual. This includes, but is not limited to:

• National ID, passport numbers, or other government-issued identification
• Social Security Number (SSN)
• Financial information like bank account or bank statements

If you believe your forms do not involve fields that collect sensitive information, you can remove the identity verification under the Data section of the Account Settings. Then, you'll be able to disable the privacy settings.

Reach out again if you need any other help.