Acima do limite de quotas

Olá, boa tarde!

Já excluímos os envios, limpamos a lixeira e o painel de uso mostra 0 bytes usados no espaço de upload.

No entanto, a mensagem "You've run out of quota" ainda aparece e os formulários continuam inativos.

Poderiam, por favor, forçar a atualização da conta e reativar os formulários manualmente?

Hello Faustino,

Thanks for reaching out to Jotform Support. Unfortunately, our Portuguese Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Portuguese, let us know and we can have them do that. But keep in mind that you'd have to wait until they're available again.

I reviewed your account and can confirm that all your limits are within the allocated amounts. I’ve reactivated your account, so you should now be able to access your forms without any errors.

Reach out again if you need any other help.