Erro a pagar subscrição com a Jotform

Boa tarde,

Tentei efetuar o pagamento da subscrição que tenho com a Jotform, mas infelizmente quando processei o pagamente surgiu-me o seguinte erro "Seu cartão foi recusado. Número de cartão inválido . Tente novamente ou utilize um método de pagamento diferente."

A imagem referente ao erro vai ficar no anexo com o nome de erro_pagamento_jotform_02072025.png.

Necessitava mesmo de ajuda com esta questão, pois a Jotform é muito importante para a empresa onde trabalho e por esse motivo necessito mesmo de efetuar esta pagamento.

Obrigado,

Tiago Sá Sil

Hi Tiago,

Thanks for reaching out to Jotform Support. Our Portuguese support agents are busy helping other Jotform users right now, so I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Portuguese, let us know and we can have them do that. But, it might take a while until they're available again.

Now, coming back to your question, based on the error message you’re seeing, your card was declined due to an invalid card number. Can you double-check the details you entered to ensure everything is correct? If the same thing happens again, try using a different card or payment method.

Give it a try and let us know how it goes.

Good afternoon,

I tried to pay for my annual subscription to the Gold plan, but when I try to pay I get the following error "Your card ending 2583 has been declined. Invalid card number. Please try again or use a different payment method." 

Please can you help me solve this problem, as the organization where I work needs this platform.

Thank You

Hi Tiago,

I've gone ahead and reached out to our relevant team to check on your account. We'll get back to you as soon as we get an update from them.

Thanks for your patience and understanding, we appreciate it.

Hi Tiago,

Our team checked your account and suggested that you try paying again using the credit card number that ends with 6177.

Give it a try and let us know how it goes.

Good morning,

I tried to pay with the card you're talking about, but it still didn't work.

Thanks

Hi Tiago,

Are you still seeing the same error message? If yes, we recommend reaching out to your issuing bank. If not, can you send us a screenshot of what you’re seeing instead? We’ve got a guide here that’ll show you how to do that.

After we hear back from you, we’ll have a better idea of what’s going on and how to help.