Como cancelar minha assinatura

Olá, eu gostaria de saber se o cancelamento da inscrição me impede de editar os relatórios dos formulários já criados, com respostas já preenchidas. E se ainda é possível fazer o download deles.

Outra coisa. Quando eu cancelar a inscrição, ela acaba imediatamente ou eu tenho até o mês que eu paguei terminar?

Precisarei cancelar devido a questões financeiras, mas gostei muito do serviço de vocês, parabéns!

Hi Igor,

Thanks for reaching out to Jotform Support. Our Portuguese Support agents are busy helping other Jotform users right now, so I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Portuguese, let us know and we can have them do that. But, it might take a while until they're available again.

Now, coming back to your question, once you downgrade your account, you can still access your submissions. However, if you reach the limit of the Starter plan your form will be disabled. Additionally, you can download your submission to make sure you have a backup, just in case you need it. You can easily download your data from Jotform Tables as a CSV, Excel, or PDF file. Let me show you how:

1. On your My Tables page, hover over the form whose data you want to download, and click on View Table.
2. On the upper-right side of the page, click the on Download All button. 
3. Now, select Download as CSV, Excel, or PDF to download your data.

You can stop the auto-renewal of your subscription by Cancelling it. Your subscription won't be impacted, and it will be finished on schedule. You can cancel your subscription, but it should be done on the Desktop version of Jotform, rather than the mobile app. Let me show you how:

1. On your My Forms page, hover your mouse over your Profile Image/Avatar icon, and click on it.

2. In the window that opens, click on Settings.

3. Under the Billing tab, click on Change Plan.

4. Click on the Downgrade button to switch to the Starter (Free) Plan.

Then, you'll see a pop-up window with some extra information about the downgrade. Just follow those instructions to continue with canceling your plan.

Let us know if you need any more help.