Mail de réinitialisation du mot de passe non reçu

Bonjour,

Le mail de réinitialisation n'est nid ans ma boîte de réception, ni dans mon dossier d'indésirables...

Hi Garance,

Our French Support agents are busy helping other Jotform users right now, so I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in French , let us know and we can have them do that. But, it might take a while until they're available again.

Now, coming back to your question, are you trying to reset the password on your account? I checked our email log and can see that the password reset email was sent to your email address:

Can you check if emails from Jotform are getting blocked at your end? You can check with your IT team. You can also ask your IT team to whitelist Jotform IPs and domains.

After that try resetting the password once more and let us know how it goes.