Formulaire off-line

J'ai remplis deux formulaires sur mon téléphone et ils ne sont pas dans la boite de réception.

Comment retrouver l'information sur mon cellulaire?
Pourtant j'ai bien eu le message de confirmation à la fin comme quoi l'information était bien sauvegardée.

Même sur mon cellulaire je n'y vois pas l'information collectée?

Greetings.

Unfortunately, our colleagues from the French team are currently unavailable, so we will reply to you in English. If you wish to receive a reply in French, please let us know and we will forward your question to them, however, you might need a bit longer for a reply.

Can you please let us know, did you submit a form using Jotform App, or did you use a browser? Is this problem happening with all your submissions? Did you submit these forms while you were offline? If you used the app, please try to manually sync all the data from the app settings.

Your answers will help us to resolve the problem, so please get back to us.

Thank you for your cooperation.

I filled two forms in an area where the LTE signal is weak.

The forms did not show up in the back end. Neither they were saved on my phone ?

Jotfform is suppose to work off-line?

I had the confirmation on my phone that the form was sent. ?

Thanks

Greetings.

Yes, Jotform does offer the option to submit the forms while offline, however, this will work only if your device is not connected to the internet at all. If there is even a weak signal, the App will try to sync the data online.

Can you please let us know the name of the form where your submissions were not properly saved so we could check it additionally? Did you receive any email confirmation after you submitted the form?

Thank you for your cooperation.

The form ne is "Formulaire Call back"

I filled the form and got the confirmation on my phone. But, no I never got the confirmation email after.

Many thanks

Hi,

Have you tried syncing the data while your phone is connected to high-speed wifi? Mobile data could be a bit slower.

We'll be waiting for your response.

Hi @euwjrtei,

I have moved your inquiry to a different thread and will be answered shortly. You'll find my response here.