Espace de téléchargement toujours plein même si vidé

Bonjour,

Nous avons vidé l'espace de téléchargement, mais c'est toujours indiqué que c'est plein.

Comment faire pour que le formulaire revienne en ligne?

Merci

Karyne pour Équipe Vanyx Attitude

Greetings.

Unfortunately, our colleagues from the French team are currently unavailable, so we will reply to you in English. If you wish to receive a reply in French, please let us know and we will forward your question to them, however, you might need a bit longer for a reply.

Please note that the form on the page you have provided is related to a different account, with the username vanyxattitude.

Please log into this account and clear its limits to enable the form again.

Let us know if you have any additional questions.

Hi,
English is fine!
I just check and I'm login with vanyxatttiude (that's the only account we
have)
Everything is empty....
What is the next moove?
Thanks!
Karyne
Le ven. 26 nov. 2021 09:35, Jotform a écrit :
...

@karyneplano

Thank you for following up.

I have cleared your form cache, I also purged any files that may have been left behind from deleted submissions.

Your file upload should now reflect the changes, and your account should now be back to normal.

Please let me know if you require further assistance.