Que signifie se message

Bonjour,

Je vous écris suite à ce message qui est apparu durant le mois de juillet à chaque fois que nous ouvrons nos formulaire. Que devons nous faire ? Que signifit-il concretement ?

Hi Samira,

Our French Support agents are busy helping other Jotform users right now, so I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in French, let us know and we can have them do that. But, it might take a while until they're available again.

Now, coming back to your question, the prompt that you received refers to your email address being blocked by your mail service provider. Because of this, Jotform has also prevented on its end from sending you email addresses further to prevent possible damage in Jotform's domain reputation globally.

I reviewed your email address and found that the bounce list is because of your domain's mail exchange servers blocking Jotform:

contact@natation-bevilard.ch is IN  the bounce list 



Reason(s) : bounced (host mx1.jimdo.com[173.203.187.1] said: 554 5.7.1 ACL dns_rbl; Client host [38.153.9.160] blocked using sa-ip4tset.blagr.emailsrvr.com=127.22.0.2 Senderscore. Please visit https://senderscore.org/rtbl/ for more information on why this message could not be delivered (G31) (in reply to RCPT TO command))

While efforts have been made to request the removal of Jotform from your mail exchange server's blocked list, we also understand that this may take a while. With this, your next solution is to add your email address as your SMTP sender email here in Jotform and use it as your sender email for your email alerts. This guide shows the steps of how to add the email address in your account.

If you have more questions or need more help, feel free to reach back to us.