hcaptcha non fonctionnel sur mon formulaire

  • opignolet
    Demandé le 20 août 2024 à 15:07

    Bonjour,

    Le "hcaptcha" sur mon formulaire reste en mode de chargement et il est impossible pour mes utilisateurs de soumettre leur formulaire.

    Pouvez-vous m'aider à résoudre la situation SVP ?

    Merci !

  • Joseph Jotform Support
    Répondu le 20 août 2024 à 17:15

    Hi Olivier, 

    Thanks for reaching out to Jotform support. I've cloned and tested your form 240016711921041 but I couldn't replicate the issue. The hCAPTCHA field worked as expected and I was able to submit the form without any issue. hcaptcha non fonctionnel sur mon formulaire Image 1 Screenshot 20

    Could you try again? You can use another browser, clear your cache and cookies, and try with the incognito mode. If the issue persists, You can add a screenshot or a screen recording to explain your issue better. You can use Loom to make a screen recording and paste the link here. Also, if the issue persists, let us know if you permit us to send a live submission test directly to your form.

    Give it a try and let us know if you need any other help.

  • Olivier
    Répondu le 21 août 2024 à 14:59

    Hi Joseph,

    It's working after clearing my cache and refresh my whitelist in uBlock.

    Thanks and regards !