Billing: Cancel and Refund request

Hallo,

könnten bitte so freundlich sein und die Rechnung vom 17.08.24 stornieren, unserem Team

ist heute erst aufgefallen, dass es einen 2 Account gibt.

Gruß

Florian

Hi Florian,

Thanks for reaching out to Jotform Support. Our German Support agents are busy helping other Jotform users right now, so I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in German, let us know and we can have them do that. But, it might take a while until they're available again.

Now, coming back to your question, to request a refund for your latest invoice, kindly open this page and fill out the form. Our relevant team will investigate your request, and you will receive an e-mail regarding the result.

Let us know if you need other help.

Hi Jessica, 

The form doesn't help me in this case. 

It's just a matter of whether you would be so accommodating and cancel the invoice. Until today, our team didn't know that we had a second account.

Hi Florian,

As requested, I've cancelled your subscription and refunded USD 1188.00. Please allow your bank to add the refund to your account within 5-7 business days.

Let us know if there’s anything else we can help you with.