Pouvez-vous me rembourser la dernière facture ?

Bonjour, j'ai souscrit un abonnement annuel bronze le 22 juillet et je suis à nouveau débitée au mois d'août, le 05 août, pour un nouvel abonnement bronze.

Pouvez-vous me rembourser la facture du 5 août 2024 ?

Par avance merci,

Je suis joignable au 04-79-06-60-79

Hi rhstvi,

Thanks for reaching out to Jotform Support. Unfortunately, our French Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in French, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

Now, let me help you with your question. Keep in mind that your last invoice from July 22nd, 2024 was adjusted on August 5th, 2024. So, if you want a refund, your account will be downgraded to the starter plan. You can also check out your invoice here.

It’s easy to check your invoices. Let me show you how:

1. On your My Forms page, click on your Avatar/Profile Picture. 
2. In the menu that opens, click on Settings to go to your Account Settings.
3. Under Account Settings, click on the Billing tab, and scroll down a bit to the Invoices section. 
4. Now, either click on your Invoice IDs to see the details or the Download icon on the right side of them.

Let us know if you have any other questions.

Bonjour,

Merci de prendre le temps de me répondre, je vais communiquer en français.

Je souhaite bénéficier d'un seul abonnement annuel bronze comme souscrit au mois de juillet.

Je ne comprends pas pourquoi l'abonnement a été réajusté au mois d'août. Merci de procéder au remboursement de l'abonnement du mois d'août.

Par avance merci.

Clara

Hi Clara,

I've reached out to our relevant team for further information and will get back to you as soon as I receive an update.

We appreciate your patience.

Hi Clara,

About your request, your refund has been processed, and it will be on your end within 5 to 7 working days.

Let us know if there's anything else we can help you with.

Merci beaucoup, je vous recontacterai si besoin.

Bonne journée à vous